FAQ

FAQs

 

PRICING AND BILLING

 

Can I Get A Copy Of My Invoice / Receipt?

Your receipt will be emailed to you automatically after your purchase and you will also receive an itemised receipt within your package upon delivery. If for some reason you require an additional/replacement receipt, please contact us.

 

When Will My Refund Appear On My Account?

Once a refund request has been approved, the refund is processed within 24 hours by our team though it can then take 3 to 5 working days for your funds to be returned to your original payment method. If you have any problems in relation to your refund do not hesitate to contact us.

 

DISCOUNT & VOUCHER CODES

How Do I Enter A Discount Code?

You can add a valid discount code during the checkout process – Please note the terms and conditions for the code; for example, some codes might not be available on sale items or in tandem with other promotions. The best way to hear about new discount codes is to sign up to our newsletter which you can do here.

How Can I Track My Order?

You will receive an email to notify you that your order has been dispatched. If tracking is provided by Royal Mail, you will be able to track the progress of your order on their website.

 

How Do I Change Items Or Cancel My Order?

In your Account section, you can make changes to your order – or cancel it – provided that it has not been dispatched. Please note that changes to an order might delay its dispatch by 24 hours.

If you want to proceed with your order but make changes to specifics such as sizes or colours, please contact us asap via phone or email and ensure you have your order number to hand.

Unfortunately, orders cannot be changed once they have been dispatched but you might be able to return the product(s) – see our returns section.

 

My Order Hasn’t Arrived – What Now?

On rare occasions, an order might be delayed or go missing in transit. Unfortunately, this situation is out of our hands but we will endeavour to help as much as we can in order to ensure it arrives as quickly as possible. We will look into all delays with the relevant courier company and in some cases, we’ll send out a replacement product if it’s evident that the order will not arrive in a satisfactory timeframe.

There Is An Error With My Order

If your order has not been fulfilled correctly – i.e. an item is missing or damaged, or the wrong product has been sent – please contact us so we can resolve this issue as quickly as possible.

A Bravose customer care advisor will ensure the correct product is dispatched to you within 24 hours.

How Do I Create An Account?

You can create an account from our homepage or when progressing with an order.

Registered users can sign-in quickly, benefit from user preferences and shortcuts, and most importantly be first in line when it comes to offers and promotions.

I Forgot My Password?

If you’ve forgotten your password for your account, use the ‘Lost Password’ function and input the email address you registered with. An email will be sent to this address with instructions on how to reset your password and access your account.

If you have forgotten both your password and your registered email address – or no longer have access to your registered email address – please contact us.

How Much Does Delivery Cost? 

Our delivery prices are as follows:

Orders of £50 and above (UK ONLY) = FREE DELIVERY (3-5 working days delivery)

Standard UK delivery = £2.95 (2-3 working days delivery)

Next day delivery =  £8.95 (delivered next day when ordered before 12pm Mon-Fri)

Click and Collect = Your nearest Argos store (Orders placed before 12pm Mon-Fri will be dispatched the same day and usually available to collect the next day, )

Please note: Delivery times can be longer when delivering to remote locations.